2026/5/29

Privacy Policy

Executive Summary: Your privacy and trust are vital to Lacuna Vé & Co. We collect only the information needed to process your orders, improve your experience, and communicate with you. This notice explains what data we collect, how we use it, and what rights you have. We adhere to all applicable privacy laws (e.g. GDPR in the EU/UK, CCPA/CPRA in California) and use Shopify’s tools for compliance.

Information We Collect

  • Personal & Order Data: When you place an order, we collect personal information (name, email, shipping/billing address, phone, and payment information – encrypted by our payment processor). We also store order details (items purchased, order history). This is needed to fulfill your purchase and provide customer support.
  • Cookies & Tracking: We use cookies and similar tracking technologies on our website. These may include essential cookies (for cart and checkout functionality) and non-essential cookies (for analytics or marketing). On first visit, you will see a cookie consent banner as required by law. You can manage or withdraw consent at any time via your browser or our banner settings.
  • Third-Party Data: We may receive contact data if you sign up for our newsletter or provide it through social media interactions. We do not gather data on minors (under age 16).

How We Use Your Data

  • Order Fulfillment: We use your personal data to process and ship orders, send order confirmations, and respond to your inquiries.
  • Customer Service: We may use email or phone to answer questions, provide updates, or notify you about your order.
  • Marketing: With your consent, we may email you about new products or promotions. You can unsubscribe at any time. We never sell your data; any sharing is solely with service providers (e.g. email platform, analytics, or advertising partners) to assist us.
  • Site Improvement: We analyze cookie-based and usage data to optimize our site, services, and offerings.
  • Legal Compliance: We may use or disclose personal data if required by law, or to protect our rights or the safety of others.

Cookies & Tracking

We employ Shopify’s built-in cookie banner and, where necessary, third-party tools to obtain consent. Cookies allow us to remember preferences (e.g. cart contents) and track visits for analytics. You may disable cookies in your browser, but some site features may break. Details on cookies and management options are provided in our “Privacy Preferences” section on the footer.

Data Sharing & Third Parties

We share necessary data with:

  • Shopify: For hosting our store and processing payments. Shopify collects some customer data per their Privacy Policy (linked in our store footer).
  • Fulfillment Partners: Shipping carriers receive your name and address to deliver your order.
  • Payment Processors: Your credit card data is handled securely by our payment gateway (we do not see full card numbers).
  • Service Providers: We use trusted third parties for analytics (e.g. Google Analytics) and marketing (e.g. email newsletters). All partners are contractually bound to protect your data.
  • Legal Parties: If required, we may disclose information to law enforcement or regulators.

Data Retention

We retain your personal and order information for as long as needed to fulfill orders, comply with legal obligations (e.g. tax records), and resolve disputes. Where privacy laws require, you may request deletion of your data (see “Your Rights” below), which we will honor unless retention is needed for legal reasons.

Your Privacy Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access & Correction: You can request a copy of the personal data we hold about you, and ask us to correct any inaccuracies.
  • Deletion (“Right to be Forgotten”): You may ask us to delete your personal data, except where we must retain it for legal or legitimate business purposes (e.g. tax records, fraud prevention).
  • Data Portability: You have the right to receive your data in a common format if we use it for automated processing (e.g. order records).
  • Consent Withdrawal: If we process data based on your consent (e.g. marketing emails), you may withdraw consent at any time without affecting earlier processing.
  • Marketing Opt-Out: You can opt out of marketing communications at any time by using the unsubscribe link or contacting us.
  • CCPA/CPRA (California): If you are a California resident, you have additional rights under CCPA/CPRA, including the right to know what personal information is collected, used, shared, or sold, and the right to request deletion or non-sale of your data. We do not sell your personal information. For details on these rights and how to exercise them, see our full privacy policy or contact us.
  • Cookie Consent: In the EU/UK, we honor cookie consent. You may disable non-essential cookies in the banner.

If you wish to exercise any of these rights, please contact us at service@lacunave.co. We will respond as required by law (typically within 30 days). If you believe your rights are not upheld, you may lodge a complaint with your local data protection authority (for example, the EU’s GDPR authority or, in California, the CPPA).

Security & International Transfers

We implement industry-standard security measures (SSL encryption, access controls) to protect your data. By using our store, you consent to transfer of your information to and from our servers (which may be located in jurisdictions outside your country). We will ensure transfers comply with applicable law (for example, using Standard Contractual Clauses for transfers out of the EU).

Children’s Privacy

Our site is not directed at children under 16. We do not knowingly collect information from minors. If we learn that we have unintentionally collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes (e.g. to how we use cookies or customer rights) will be communicated on our site or by email.