Shipping Policy
Executive Summary: Lacuna Vé & Co. offers complimentary standard shipping to all non-remote destinations. Our goal is to get your jewelry to you promptly and safely. Below we outline our shipping regions, timelines, and related terms. We strive to communicate clearly so you know when to expect your order.
Complimentary Shipping & Regions
- Free Shipping: We provide free standard shipping on all orders to major regions (continental U.S., EU, UK, China, etc.), excluding remote or hard-to-reach locations. If your address is in a remote area (e.g. distant islands or low-access regions), additional fees may apply; we will notify you beforehand.
- Processing Time: Orders are typically processed and packed within 2 business days of receipt (longer during peak seasons or for custom pieces).
- Carriers & Methods: We partner with trusted carriers for global delivery. You will receive a shipment confirmation email with tracking information once your order ships.
Transit Times (Estimates)
Shipping times vary by destination. For planning purposes, typical transit windows are:
| Region | Return Window (days) | Estimated Shipping Transit |
| US (Domestic) | No federal mandate (store policy: 30) | ~3–5 business days (standard) |
| European Union | 14 days statutory | ~7–15 days |
| UK | 14 days statutory (UK law) | ~7–15 days |
| China (Domestic) | 7 days statutory | ~1–3 days within China |
| Other (Intl.) | Varies (often 14) | ~10–30 days (depending on distance) |
All transit times are estimates. Delays can occur due to customs processing, local holidays, or unforeseen carrier issues.
Duties, Taxes & Customs
For international shipments, please be aware that import duties or local taxes may apply upon delivery. These charges are your responsibility, as they vary by country and are beyond our control. We have no influence over customs processing times, so please allow extra days for clearance.
Damages & Late Delivery
- Inspect on Arrival: Please inspect your package upon delivery. If there is obvious damage to the package or product, refuse delivery or note it with the carrier (e.g. “damaged box”).
- Reporting Issues: If your order is lost or significantly delayed beyond the above estimates, or if a delivered item is broken, contact us immediately at service@lacunave.co so we can assist. (In the rare case an item arrives damaged, we will arrange a free replacement or refund, per our Dispute & Exchange policy.)
- Liability: Once we hand the package to the carrier, transit risk passes to the carrier. We are not liable for delays or loss caused by carrier/courier errors or extreme events.
Shipping Timeline Diagram:
2026/5/29
Shipping Policy
Executive Summary: Lacuna Vé & Co. offers complimentary standard shipping to all non-remote destinations. Our goal is to get your jewelry to you promptly and safely. Below we outline our shipping regions, timelines, and related terms. We strive to communicate clearly so you know when to expect your order.
Complimentary Shipping & Regions
- Free Shipping: We provide free standard shipping on all orders to major regions (continental U.S., EU, UK, China, etc.), excluding remote or hard-to-reach locations. If your address is in a remote area (e.g. distant islands or low-access regions), additional fees may apply; we will notify you beforehand.
- Processing Time: Orders are typically processed and packed within 2 business days of receipt (longer during peak seasons or for custom pieces).
- Carriers & Methods: We partner with trusted carriers for global delivery. You will receive a shipment confirmation email with tracking information once your order ships.
Transit Times (Estimates)
Shipping times vary by destination. For planning purposes, typical transit windows are:
| Region | Return Window (days) | Estimated Shipping Transit |
| US (Domestic) | No federal mandate (store policy: 30) | ~3–5 business days (standard) |
| European Union | 14 days statutory | ~7–15 days |
| UK | 14 days statutory (UK law) | ~7–15 days |
| China (Domestic) | 7 days statutory | ~1–3 days within China |
| Other (Intl.) | Varies (often 14) | ~10–30 days (depending on distance) |
All transit times are estimates. Delays can occur due to customs processing, local holidays, or unforeseen carrier issues.
Duties, Taxes & Customs
For international shipments, please be aware that import duties or local taxes may apply upon delivery. These charges are your responsibility, as they vary by country and are beyond our control. We have no influence over customs processing times, so please allow extra days for clearance.
Damages & Late Delivery
- Inspect on Arrival: Please inspect your package upon delivery. If there is obvious damage to the package or product, refuse delivery or note it with the carrier (e.g. “damaged box”).
- Reporting Issues: If your order is lost or significantly delayed beyond the above estimates, or if a delivered item is broken, contact us immediately at service@lacunave.co so we can assist. (In the rare case an item arrives damaged, we will arrange a free replacement or refund, per our Dispute & Exchange policy.)
- Liability: Once we hand the package to the carrier, transit risk passes to the carrier. We are not liable for delays or loss caused by carrier/courier errors or extreme events.