FAQ

All LACUNA VÉ & CO. orders are carefully packaged and shipped via Yanwen Logistics. For orders bound for the USA, delivery typically takes 7 to 15 business days following a 1–2 day processing period. Shipping times for other international destinations will vary based on customs and local couriers.

We typically process orders within 1-2 business days.

• Standard shipping usually takes 3-7 business days for delivery in our country
• Express shipping is available for faster delivery, typically within 1-3 business days.
*Please note that these are estimates, and actual delivery times may vary due to external factors.

Yes. We partner with Yanwen to ensure our collections securely reach clients worldwide. Shipping rates and estimated delivery times will be calculated at checkout based on your location.

To ensure swift delivery, our dispatch process begins immediately. If you need to amend or cancel your order, please contact our support team service@lacunave.co within 12 hours of purchase. Once your package has been handed over to our shipping partner, the order can no longer be modified.

Due to strict hygiene standards, we do not accept returns or exchanges on pierced earrings. If your piece arrives defective or damaged, please contact us within 7 days of delivery with photos of the item, and we will promptly arrange a replacement.

Absolutely. Our checkout environment is safeguarded by industry-standard encryption. We utilize secure payment gateways to process all transactions, ensuring your private financial details are never stored or compromised.